Terms & Conditions
General - All our goods and services comply with all the standards required by relevant legislation. When shopping with us online, a Contract of Sale is made at the time we accept your order, and the contract shall be under English law. By confirming your order on the website, you accept these terms and conditions.
We reserve the right to change our website, policies and terms and conditions at any time but this shall not affect the terms and conditions prevailing at the time you make a purchase.
Whilst we take the utmost care to ensure that all product descriptions, images, information and prices are accurate, we do not accept any liability for any inaccuracies, errors or omissions. Colour and shape may vary from those shown on the website.
Local Delivery - We only deliver to some postcodes within Hertfordshire & Essex. To see if you are eligible for local delivery, please input your postcode at checkout or see list below this paragraph. If your postcode is not valid at checkout, we sadly don’t deliver to your postcode district, please select Click & Collect if your happy to collect from; Just William Butchers, High Trees Farm, Beggarmans Lane, Ware, SG11 1HB.
To see if you are eligible for local delivery, please see our local delivery postcode districts below.
- SG1, SG2, SG3, SG4, SG7, SG8, SG9, SG10, SG11, SG12, SG13, SG14, AL6, CM17, CM18, CM19, CM20, CM21, CM22, CM23, CM24.
All our local deliveries are transported in our own branded Just William Butchers refrigerated vans. The drivers are all experienced delivery drivers who work to very high standards. They work to strict regulations to make sure your meat delivery / order arrives with you safely and carefully. There is a space for special delivery instructions during the checkout process and these will be conformed to. If no notes are left in the special delivery instructions, and in the event that nobody is available to take delivery of your order at your delivery address, we will leave your meat delivery / order by your doorstep. Leaving your order by your door step or you asking us to leave your goods unattended at a secure place, Just William Butchers expressly disclaims all liability that may arise in consequence of the delivery being left unattended, including, without limitation, theft, tampering or contamination, however caused.
At Just William Butchers, we strive to ensure that your order arrives in perfect condition and in a timely manner. Our delivery times are scheduled between 9:00 AM and 6:00 PM on the designated delivery day. While we do our best to deliver within this time frame, please note that delivery times may vary slightly due to unforeseen circumstances, such as traffic or weather conditions.
Order & Collect - Order & Collect or collections are available from our Farm at Just William Butchers, High Trees Farm, Beggarmans Lane, Ware, SG11 1HB.
Our opening time for collections are 9.30 am - 11.30 am. Please note we have a minimum order value of £10.00.
Orders can be collected at any time during our opening hours. Please make sure you have your order number to hand and the name under which the order was made.
Goods not collected on the collection date will be disposed of, and the order deemed complete. No refunds can be made for uncollected orders.
Our main delivery and Order & Collect day is Saturday, with a cut-off time of 11pm on Thursday for Saturday orders, subject to available delivery slots.
Packaging for Delivery - You may rest assured we have taken great care to ensure your goods arrive in perfect condition. Most of your meat will be vacuum packed in a food-safe polythene pouch before being carefully placed in one of our fully recyclable cardboard Just William Butchers boxes or bags. For local deliveries as soon as your order is completed it goes in the fridge and is only removed when the driver places it in one of our refrigerated Just William Butchers vans and delivers it direct to your door.
All collections are kept in our walk-in fridge in our bespoke butchery unit at the farm, ready to be collected in person.
Delivery fees -
Over £40 = Free Under £40 = £5.00 Delivery Charge
Acceptable Weight Variation - When you place your order, it will be for a nominal weight of produce, at a specified price. We will collect the payment via the payment method you select when placing the order. Because orders are individually prepared, it can be expected that there may be some small variation in weights above or below the weight you choose, and it is impractical for us to request additional payments or process small refunds. We will ensure that this variation never exceeds more or less than 10% of any item specified. Items delivered within 10% of the weight ordered shall be deemed complete.
Unfulfilled Orders - Because of the seasonal nature of some of our produce and food supply chain issues, it is possible that from time to time, we may be unable to fulfil some orders. If this is the case, we will refund the missing items straight away and upon request.
Guarantee of Satisfaction - If for any reason you are dissatisfied with the quality of the produce received, you should contact us within 24 hours of receipt. All complaints will be dealt with personally and immediately by a member of our team and we will always endeavour to correct any mistake. Your statutory rights are not affected. We regret we are not able to accept returned goods or claims for goods ordered in error, due to their perishable nature.
Cancellation - We regret that due to the very short timescale involved in processing fresh meat orders, you cannot cancel or amend your order once it has been placed unless specifically agreed by ourselves. If the order has been dispatched, then unfortunately we will not be able to cancel or amend your order.
Vouchers & Promotional codes - Promotional codes entitle you, at the time of ordering, to a saving equivalent to the discount advertised at the time.
Just William Butchers reserves the right to decline orders where, in its opinion, a promotional code is invalid for the order being placed. Promotional codes cannot be used in conjunction with any other offers or promotions. Some offers are not valid on sale items or other discounted products. Promotional codes have no monetary value and cannot be exchanged for cash.
1st time shopper codes are not valid against sale items or other marked down products. Codes are only applicable for new customers and our regular promotional terms and conditions still apply. If we think there is or has been misuse of a code, we reserve the right to cancel the promotional code. Just William Butchers reserves the right to cancel or amend the first time shopper offer at any time. Any changes will be posted within these terms and conditions. Codes cannot be applied retrospectively. Codes are limited to one use per household.
For any additional information, please contact our customer care team by sending an email to info@justwilliambutcher.com
Any multi-buy offer such as 3 for 2 or 5 for 4, will always deduct the cheapest item from the basket. Your order must contain all products and the basket will automatically deduct the cost for the cheapest item. Only valid on products marked as part of the promotion. Other promotional codes or offers will not be valid against multi-buy offer orders.
Gift Vouchers: gift vouchers are unique and single use only and will be received via email. Codes can be redeemed on any product. There is no cash alternative.
For multiple shop codes, specific Ts & Cs will be outlined where advertised - i.e. 1st and 2nd shop promotional codes. Our regular promotional terms and conditions still apply. If we think there is or has been misuse of a code, we reserve the right to cancel the promotional code.
Just William Butchers reserves the right to exclude certain items from promotions such as meat boxes or already discounted items.
Data Protection - All personal data we collect from you will be used exclusively for the purposes of our relationship, to help us offer improved or new services to you and may be stored on computer. Your details will be held securely, in confidence, and never disclosed to any third party without your express permission.
Christmas Orders and Delivery
Due to high demand during the Christmas period, the following products are not available for Christmas delivery:
- Beef bone marrow rings
- Beef meatballs
- Beef mince
- Beef Oxtail
- Beef rump steak
- Beef short ribs
- Beef sirloin minute steaks
- Beef steak burgers
- Beef Tomahawk steak
- Boneless beef brisket
- Boneless beef shin
- Chicken thighs
- Chicken breast stirfry strips
- Chicken breast
- Diced beef chuck steak
- Diced chicken breast
- Diced pork loin
- Free-range chicken breast supremes
- Ginger, lemon and chilli chicken kebabs
- Hot chilli pork sausages
- Jamaican jerk chicken thighs
- Korean salt and pepper chicken thighs
- Lamb mince
- Lemon and coriander chicken breasts
- Pork chops
- Pork loin steaks
If any of these products are included in your order for Christmas delivery, we will contact you as soon as possible. The item(s) will be refunded, and where applicable, we may suggest a suitable alternative.
To ensure that your Christmas order is processed and delivered in time for the festive period, we recommend placing your order as early as possible.Our estimated cut-off date for Christmas orders is the first week of December, but this may be subject to change based on demand and stock availability. We reserve the right to close Christmas ordering early if we reach capacity. Please check our website regularly for updates.
Due to high demand during the Christmas period, our usual delivery times may be extended.
Christmas stock is limited, and all orders are subject to availability. We cannot guarantee that all products will be in stock at the time of your order. If any items in your order become unavailable, we will notify you as soon as possible and offer a substitute product or a full refund.
Full payment is required at the time of order for all Christmas products. Due to the perishable nature of our products, cancellations or amendments to Christmas orders must be made by 4th December. Any cancellations after this date may not be eligible for a refund.
Our Christmas products (e.g. free-range whole turkeys, pigs in blankets, stuffing etc.) are available for a limited time only. These products are tailored for the festive period, and any specific weight preferences must be communicated when placing your order.
If you have any questions or concerns about your Christmas order, please contact our customer support team at info@justwilliambutcher.com or 01920481304 . We will do our best to assist you promptly, but please note that response times may be longer during peak periods.
Please be aware that adverse weather conditions during the Christmas period may affect deliveries. We will notify you of any delays as soon as possible and work to get your order to you safely and efficiently.
For more information, please see our data protection policy.
